Terms and Conditions

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Active Life Mobility Massage

Membership Terms & Conditions

(Monthly & Annual Subscriptions)

1. Membership Overview

Active Life Mobility Massage memberships provide clients with recurring sports massage and recovery services at a discounted rate. Memberships are available on a monthly or annual basis and automatically renew unless canceled according to the terms below.

2. Billing & Payments

• Monthly memberships are billed automatically every month on the sign up date.

• Annual memberships are billed automatically once per year.

• A valid debit/credit card must remain on file for the duration of the membership.

• All payments are NON-refundable, including unused sessions or early cancellations.

3. Included Sessions & Booking

• Members must schedule appointments in advance through our booking system.

• Sessions included in each membership must be used within the billing period and do not roll over unless otherwise stated in the membership description.

• Members receive priority appointment access, including:

• Booking up to 1 hour before scheduled opening hours

• Appointment overflow up to 30 minutes after scheduled closing hours

(Based on availability)

4. Cancellations & Missed Appointments

• A minimum 24-hour notice is required to cancel or reschedule a session.

• Missed appointments or late cancellations will result in forfeiture of the session. Or you have the option to pay $40 to retain your monthly session for that month.

• Repeated no-shows may result in suspension or termination of membership.

5. Membership Changes & Pauses

• Monthly members may request to pause their membership once every 6 months for up to 30 days.

• Annual members may pause up to two times per year for up to 30 days each.

• Pauses must be requested via text or email and confirmed by the office.

• Changing membership tier (session length or frequency) can be done at any time and will apply to the next billing cycle.

6. Cancellation Policy (Membership)

• Monthly memberships may be canceled anytime with a 30-day written notice (text or email).

• Annual memberships may be canceled with a 60-day notice, but refunds are not issued for unused portions.

• Any outstanding balances or fees must be paid before cancellation is processed.

7. Sharing & Transferability

• Memberships and Annual Plans may only be used by the member on file.

• Family or partner sharing is allowed unless purchasing a designated single membership option (if offered). We will let the customer know which plans may be used for family members. 

8. Price Changes

• Active Life Mobility Massage reserves the right to adjust membership pricing with a 30-day notice to all active members.

• Members may cancel before the new billing cycle if they do not wish to continue at the updated rate.

9. Member Conduct

• Respectful behavior toward staff and other clients is required.

• Inappropriate behavior, harassment, or violation of policies may result in immediate termination of membership without refund.

10. Agreement

By purchasing a membership, the member agrees to all terms listed above and authorizes Active Life Mobility Massage to charge the card on file for recurring membership dues. Or for a one time payment for our Annual plans of care.